CAVAL RECIPROCAL BORROWING PROGRAM

OPERATORS' MANUAL

15th EDITION - JANUARY 2008

CAVAL LTD, 4 Park Drive, Bundoora, 3083

Phone (03) 9459 2722

www.caval.edu.au

CONTACT CAVAL



INTRODUCING CAVAL

CAVAL RECIPROCAL BORROWING PROGRAM

POLICY GUIDELINES

LIST OF MEMBER INSTITUTIONS

EXECUTIVE AND FORUM - TERMS OF REFERENCE

REGISTRATION OF STAFF/STUDENTS FROM HOME INSTITUTION

SAMPLE REGISTRATION/ENROLMENT FORM

SAMPLE BORROWER CARD

ENROLLING USERS FROM OTHER PARTICIPATING INSTITUTIONS

LOST BORROWER CARD

TELEPHONE AUTHORISATION

TELEPHONE AUTHORISATION PHONELIST

DISCIPLINARY PROCEDURES

SUSPENSIONS

CLEARANCES

INVOICES

METHODS OF PAYMENT BY HOME INSTITUTION

STATISTICS

STATISTICS FORMS

RECIPROCAL BORROWING PROGRAM <cavalrb> MAILING LIST

GLOSSARY OF COMMON TERMS USED IN CAVAL OPERATIONS

CRITERIA FOR MEMBERSHIP OF THE PROGRAM

CONTACT LIST

NRAMS MANUAL

NRAMS DESK PROCEDURES MANUAL

 

INTRODUCING CAVAL

CAVAL Collaborative Solutions provides a unique range of products and services to the information, educational and cultural sectors across Australasia and South East Asia and, through international partnerships, to the USA and UK. CAVAL was established as a consortium of the Victorian University libraries and the State Library of Victoria in 1978 to enhance the effectiveness of the educational and research activities of its member institutions by increasing the excellence of their library services through facilitating innovative information services, acting as an agent in resource sharing, fostering library co-operation and representing libraries' interests appropriately.

CAVAL's specialist services encompass

CAVAL staff liaise day-to-day with members and participate actively in associations, conferences, committees and electronic discussion lists to ensure that they continue to be at the forefront of knowledge in library services and technology trends.

CAVAL's resource-sharing strategies include Inter-Library Loans, the Reciprocal Borrowing Program, the COOLCAT website which provides links to member libraries and the CARM (CAVAL Archival and Research Materials) Centre. Materials lodged in the CARM Centre are last copies, hence preservation can be applied without duplication of effort and fragile materials may be transcribed into more robust media for wider availability.

CAVAL is managed and controlled by a Board of Directors. The Board receives recommendations on CAVAL's programs and activities from CAVAL Management and member committees.

NRAMS (New Reciprocal Access Management System) is used to suspend and clear delinquent borrowers. This system allows member libraries to directly access the database of delinquent borrowers. Reports can be printed out at individual libraries and at CAVAL.

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CAVAL RECIPROCAL BORROWING PROGRAM

Statement of Purpose

The Reciprocal Borrowing Program allows students and staff of all participating institutions to register and borrow materials in person from any other library using the scheme, thereby improving their access to library materials.

The Reciprocal Borrowing Program is designed to support research by maximizing the availability of library collections to the tertiary sector community within and outside institutions.

The Reciprocal Borrowing Program gives users access to a wider range of resources making it easier for users to get to more materials.

The Reciprocal Borrowing Program functions as an education service, broadening the users' view of what is available through libraries.

The Reciprocal Borrowing Program encourages co-operation between the CAVAL members and functions as a communication link between staff of participating libraries at an operational level.

Membership

Membership is open on application to all libraries which meet the membership criteria.

Management

Staff of all participating libraries are encouraged to attend Reciprocal Borrowing Forums which are held at least twice a year and may be hosted by a member library. Any matters relating to the Reciprocal Borrowing Program may be discussed at the Forums. The Chair is the Chair of the Executive Committee and the secretary is the CAVAL Information Services Manager.

The Reciprocal Borrowing Program Executive Committee co-ordinates the operations of the program.

The CAVAL Information Services Manager is responsible for the managemant and administration of the Program and reports to the CAVAL CEO and the CAVAL Board on a regular basis.

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POLICY GUIDELINES

1. INTRODUCTION

1.1 CAVAL Collaborative Solutions was established to develop programs to improve the sharing of resources among academic libraries in Victoria.

1.2 The CAVAL Reciprocal Borrowing Program ("the Program") is one of the initiatives introduced by CAVAL to achieve its goals.

1.3 The Program aims to enable staff and students of participating libraries to borrow in person from libraries within the Program in addition to their own Home Library.

2. POLICY

2.1 A Member may withdraw from the Program after giving to each other Member at least six months written notice to that effect.

2.2 These arrangements shall continue until considered by the then remaining Members to be no longer effective.

2.3 Each Home Library shall compensate each relevant Host Library for any debts incurred to that Host Library by users legitimately enrolled within the Program. The level of compensation shall be determined by the Host Library in accordance with the CAVAL guidelines then current.

2.4 In the event of any dispute arising between Institutions that dispute shall be attempted to be resolved by a meeting of the Reciprocal Borrowing Executive Committee. If still unresolved, a special meeting of the CAVAL Board shall be convened at the request of any participating institution.

3. RULES OF THE PROGRAM

3.1 Eligibility

Eligible libraries are members of CAVAL, Victorian TAFE libraries, Victorian Government Department libraries and libraries which are part of larger organizations which can demonstrate a compatible interest with the educational and research programs of the institutions participating in the CAVAL Reciprocal Borrowing Program. Services of the program are extended to users from all participating Members, subject to individual eligibility conditions applicable at each Host library.

3.2 Registration

Users will be registered in the Program upon completion of a registration form and any other documentation which may be required by a Member. Registration will take place at the Home Library. By the act of registration and the signing of the CAVAL Reciprocal Borrowing Program borrower card, users agree to abide by the rules of the Program.

3.3 Registration at Home Library

The Home Library will guarantee that the user registering in the Program is an eligible user and undertakes to abide by the rules of each Host Library.

3.4 Enrolment

The Host library agrees to enrol any eligible user in the Program. It is a condition of enrolment that users undertake to abide by the rules and regulations of the Host Library in addition to those of the Program.

3.5 Disciplinary Procedures

Delinquent users will be subject to disciplinary procedures as follows:

3.5.1 The decision to invoke disciplinary measures shall rest with the Members individually.

3.5.2 Normally disciplinary measures will arise from breaches of behavioural requirements of Host Libraries, or upon a User becoming a delinquent borrower.

3.5.3 In cases of alleged breaches of behavioural requirements, the Host Library shall be entitled to withdraw privileges extended to the user and to report the breach to the Home Library. Privileges may remain withdrawn until the matter has been resolved to the satisfaction of the Host Library.

3.5.4 In cases of overdue items the Host Library will inform CAVAL and the user's Home Library when the user is delinquent. Responsibility remains with the Home Library to block its own delinquent users until all outstanding items/fines have been paid.

3.5.5 The NRAMS system enables members to view and run reports of delinquent users.

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CAVAL RECIPROCAL BORROWING PROGRAM: MEMBERS 2007

Australian Catholic University
Bendigo Regional Institute of TAFE
Box Hill Institute of TAFE
Chisholm Institute
Deakin University
East Gippsland Institute of TAFE
GippsTAFE
Gordon Institute of TAFE
Goulburn Ovens Institute of TAFE
Holmesglen Institute of TAFE
Kangan Batman TAFE
La Trobe University
Melba Memorial Conservatorium
Monash University
National Institute for Christian Education
Northern Melbourne Institute of TAFE
RMIT University
South West Institute of TAFE
Sunraysia Institute of TAFE
Swinburne University of Technology
University of Ballarat
University of Melbourne
Victoria University
William Angliss Institute of TAFE
Wodonga Institute of TAFE

Victorian Government Agency:
EPA Library - Environment Protection Authority

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EXECUTIVE AND FORUM: TERMS OF REFERENCE

1. Definition

The CAVAL Reciprocal Borrowing Program Executive and Forum exist to administer and facilitate the co-operative sharing of library resources, by encouraging the active participation of all member libraries in the management of the Program.

2. Status

The Reciprocal Borrowing Program Executive makes recommendations to CAVAL. The Reciprocal Borrowing Forum acts as a means of co-ordinating the Program with all member libraries and of exchanging information and ideas about the Program's operations.

3. Organizational Structure

3.1 Reciprocal Borrowing Program Executive

(i) The membership of the Executive Committee consists of one representative from the libraries of each of the following:
Australian Catholic University
Deakin University
La Trobe University
Monash University
RMIT
Swinburne University of Technology
University of Ballarat
University of Melbourne
Victoria University
TAFE libraries
Special libraries

(ii) Representatives are appointed to the Executive by the Chief Librarian of each institution.

(iii) The TAFE representative is nominated to the Executive by VATL, subject to the approval of the Chief Librarian of the nominee's institution.

(iv) The Special Libraries representative is nominated to the Executive by the special library member institutions, and is subject to the approval of the Chief Librarian of the nominee's institution.

3.2 Reciprocal Borrowing Forum

(i) The Forum consists of one or more representatives from each member library, as deemed appropriate by the Library concerned. It is desirable that staff attending Forum meetings are active in the operations of the Program.

(ii) Members of the Executive are also expected to attend Forum meetings.

3.3 Working Parties

(i) Working Parties shall be set up to undertake specific tasks as required, with the approval of CAVAL.

(ii) Membership may be drawn from the Executive or co-opted from outside the Executive. The consent of the Chief Librarian of the nominee's institution is required.

3.4 Secretariat

(i) The CAVAL Information Services Manager will act as secretary to the Executive and Forum and will report regularly to CAVAL on behalf of the Executive.

(ii) The CAVAL Information Services Manager is an ex-officio member of the Executive and the Forum.

3.5 Chair

(i) The Chair of the Executive is elected bi-annually, at the beginning of each odd-numbered year by - and from - the members of the Executive.

(ii) The Chair of the Executive chairs meetings of the Forum.

(iii) In the event of the resignation of the Chair, the Executive will elect a new Chair for the remainder of the term.

3.6. Meetings

(i) The Executive shall meet at least three times per year.

(ii) The Forum will be convened twice a year:

(a) Meeting 1 - February - for training, for coordination of the program prior to the start of the academic year and for alerting operational staff to changes in the program.

(b) Meeting 2 - July - for feedback from operational staff on usage of the program and for discussion of the Operators' Manual, operating procedures, invoicing, stationery and statistics.

(iii) Extraordinary meetings of the Forum will be convened by the Executive when appropriate.

4. Goals and Objectives

4.1 The Executive shall:

(i) Make recommendations, via the CAVAL Council, to the CAVAL Board on the admittance of new members to the Program. Suitability of the applicants will be determined in accordance with the membership criteria.

(ii) Oversee the operation of the Program by:

(a) Monitoring existing procedures

(b) Examining proposals from the Forum for any variations in procedures

(c) Offering advice and counsel to member libraries on the requirements of the Program

(d) Assisting in the resolution of disputes or operational difficulties within the Program

(e) Collecting statistics on the usage of the Program

(f) Setting and annually reviewing the minimum debt for invoicing.

(iii) Coordinate the activities of the Program through the convening of the Reciprocal Borrowing Forum. The activities of the Forum will include:

(a) Training of new staff in the Program's operations and procedures

(b) Exchange of information between Forum and Executive members relating to the direction of the Program, specific events and policy and procedural issues

(c) Provision of advice to the Executive regarding the operational requirements of the Program.

(iv) Review and make recommendations to CAVAL on improvements to the Program.

(v) Monitor the development of other reciprocal borrowing programs

[Updated November 2004]

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REGISTRATION OF STAFF/STUDENTS

FROM HOME INSTITUTION

1. Check that Home ID is current and that the user has no outstanding debts or overdue items at home institution. [This procedure should be followed for new, renewed or replacement cards.] If available, check user's previous history and if relevant withhold privileges according to local practice.

2. Check NRAMS or NRAMS report, if necessary, to ensure that the user is not included as a current delinquent/suspended borrower.

3. Ask user if they have had a CAVAL card previously. If they still have a CAVAL card and are still from the same Institution and status is unchanged, please renew the card they already have (i.e. do not issue with a new card).

4. Give user a CAVAL brochure.

5. Refer the user to the Privacy Statement:

“The CAVAL Reciprocal Borrowing Program is subject to the Information Privacy Act 2000 (Vic.) and the Privacy Act 1988 (Cth.). The participating Libraries are committed to protecting your privacy. The personal information you agree to provide when you register will be shared between the Libraries in relation to the provision of lending services, including mechanisms for the recording and payment of any outstanding debts in relation to overdue or lost items. You may access such information upon request at your Home Library.”

6. User to complete CAVAL registration form as shown or local form as appropriate. Form can be dated and filed according to local requirements (it may be worth retaining these for two years).

7. Fill out CAVAL borrower card as shown:

(a) Users full name, surname first, i.e.BROWN, Evelyn Susan

(b) Home ID no.

(c) Institution name or stamp

(d) Stamp C in first available square

(e) Initial and date square - i.e. date until which user is authorised to enrol at a host institution

(f) Place date until which user is allowed to borrow in YEAR BOX as illustrated

(g) Mark status clearly

(h) User to sign card (this is a legal requirement acknowledging the user has agreed to abide by the rules of the program).

8. Advise user of the following:

(a) To retain CAVAL card for use in subsequent years, after re-authorization

(b) To enrol immediately on arrival at host library (as some institutions do not enrol users less than an hour before closing)

(c) To familiarize themselves with host library's conditions of loan and library use, as a breach of regulations resulting in fines or penalties will result in suspension of borrowing privileges at the home institution and all CAVAL member libraries

(d) That they will need to present both their current ID card and CAVAL card to the host institution to initially enrol and subsequently borrow

(e) To report the loss of a CAVAL card immediately to the home libraries and all host libraries where they have enrolled

(f) Provide photo ID upon request if home ID does not have a photo.

9. Advise user (as appropriate) to return to home institution for reauthorization. Options are:

(a) End of the academic year or

(b) 12 months or

(c) 1-12 months

(d) Re-validate card after expiry date passes.
A longer enrolment authorization period is preferred.

10. If user wishes to check individual library requirements give them a copy of the appropriate entry in the 'CAVAL Reciprocal Borrowing at Tertiary Libraries' folder, advise them to access the CAVAL web page http://www.caval.edu.au or advise user to contact the library directly.

11. Complete local processes which may include a statistical record.


SAMPLE REGISTRATION/ENROLMENT FORM

Sample Registration Form


SAMPLE BORROWER CARD



HOST INSTITUTION: ENROLLING USERS FROM OTHER PARTICIPATING INSTITUTIONS

1. Check that both dates on CAVAL card are current (i.e. Authorised to ENROL until AND Authorised to BORROW Until dates).

2. Verify identification with home ID card. If there is no photo on the ID card it is appropriate to ask for additional photo ID, e.g. driver's licence. If photo ID is required by the host institution, the patron should be advised they will require both their Home ID card and Photo ID each time they wish to make a transaction.

3. Check that the user is not blocked by looking at NRAMS or a printed report from NRAMS or via the Host Library circulation system.

4. User should complete local enrolment procedures which may involve filling in an enrolment form. Ensure that ID number and home institution/campus are included and are accurate.

5. Attach a barcode from your library in the appropriate place on the CAVAL card (or use the existing barcode from your library if the user is re-enrolling).

6. Add (or update) the user record on your local database, ensuring the user's name, home institution and home ID are accurate.

7. Inform user about local conditions (rules, regulations, penalties (including fines), etc.

8. For institutions recording statistics manually, record details of home institution and status on statistics sheet.

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LOST BORROWER CARD

• Patron reports lost card to host institution
• Host institution contacts home institution to confirm status of patron.
• Host institution asks for photo ID and issues replacement card for local use only
• Host institution blocks lost local record and marks it lost
• Patron still has to re-enrol at all host institutions visited and alert them to loss of first card

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TELEPHONE AUTHORISATION

Telephone Authorisation Phonelist

The Phone Authorisation option is to assist students and staff who turn up at a Host Library without having obtained an authorised Caval Reciprocal Borrowing card from their own library or have an existing card not updated for the new year (semester).

The phone option is in no way meant to replace the existing processes used by the libraries which encourages all students and staff to register in the program, or update their Caval cards, at their own institution. Also it is important that institutions continue to promote Caval registrations and renewals as they do now so the majority of authorisations are still handled by the Home Library.

Instructions for the desk staff  

The phone option can be used at anytime of the day.
The borrow until date supplied to the Host Institution should be the same as the dates you give your students or staff when they register in the CAVAL program at your institution.

Staff at Host Institution

To be followed by desk staff when a student/staff member comes to enrol/renew without an authorised or updated Caval Reciprocal Borrowing card from their own institution

Staff at Home Institution

To be followed when you receive a phone call from another institution regarding the enrolment/renewal of one of your staff/students as a Caval Reciprocal Borrower

Telephone Authorisation Phone List

Flow Chart for desk staff at Host Institution

Flow Chart for desk staff at Home Institution

Form for recording Phone Authorisations

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DISCIPLINARY PROCEDURES

Delinquent borrowers should be suspended (and subsequently cleared) promptly at both the Host and the Home institutions. Prolonging these activities can create frustration and problems in the future for both the borrower and the other institution involved.

NRAMS

Borrowers should be suspended (or cleared) immediately on the NRAMS database.

CRITERIA

Disciplinary procedures are implemented when an individual user:

incurs a debt of $20.00 or more
• has an item more than 4 weeks overdue and/or associated charges
• has demonstrated delinquent behavior.

If individual borrowers do not clear their suspensions at their Host Institution, the Host Institution may send an Invoice to the individual borrower's Home Institution after a specified time. It is essential that all delinquent borrowers are suspended through CAVAL if the home institution will later be invoiced for outstanding fines/charges/replacement costs (see Invoices). It is the user's responsibility to resolve the matter with the Host Institution.

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SUSPENSIONS

Borrowers from Other Institutions (i.e. when you are the HOST institution)

1. Block user's record locally if not already done.

2. NRAMS
Block the user on NRAMS, see NRAMS procedures manual (See attachment 7).

3. Add User's name to local suspension list if applicable.

Borrowers from your Institution (i.e. when you are the HOME institution)

NRAMS: Generate a suspension/clearance report regularly (daily, weekly) for your specific institution.

After generating an NRAMS report:

1. Block the suspended user's record locally.

2. Inform user of suspension. Include details of suspending institution and reason for suspension.

Sample overdue letter

Sample reminder letter

3. Add user's name to local suspension list if one is kept.

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CLEARANCES

A clearance is generated when the user has resolved the matter for which they were suspended by returning overdue items and/or paying outstanding fines and associated charges, or resolving disciplinary breach.

CLEARANCE STANDARD

1. User resolves suspension Monday to Thursday = clearance generated within 24 Hours

2. User resolves suspension Friday to Sunday = clearance generated by c.o.b. Monday

Borrowers from Other Institutions (i.e. when you are the HOST institution)

After the user has resolved the matter for which they were suspended:

1. Remove block from user's local record.

2. NRAMS
Clear your institution's block from NRAMS database.
**** Remember to only clear suspensions that you have initiated. ****

3. Remove user's name from local suspension list if applicable.

NOTE: The user will appear on the NRAMS suspension list until clearances have been made by all suspending libraries.

Borrowers from Your Institution (i.e. when you are the HOME institution)

NRAMS: Generate a suspension/clearance report regularly (daily, weekly) for your specific institution.

After generating an NRAMS report:

1. Remove block from user’s local record.

2. Remove name from local suspension list if applicable.

3. Date and file clearance notice (attach to correspondence if appropriate) according to local practices.

Institutions Without RAMS Access

For institutions with no RAMS access a sample clearance list can be found here.

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INVOICES

The cut-off date for invoicing home institutions of outstanding debts is the 31st August in the year following the infringements.

Invoices for amounts owing of $40.00 or more per user are sent to the home institution when an individual user has failed to either:

(a) Pay an outstanding fine of $40.00 or more; or

(b) Return an item more than four weeks after the due date; or

(c) Pay associated charges arising from the overdue item.

It is essential that any user for which an invoice is being raised has previously been suspended through CAVAL. The user must be suspended when they initially became delinquent at the host institution (see DISCIPLINARY PROCEDURES).

Invoicing other Institutions

1. Check CAVAL suspensions to ensure the user has previously been suspended through CAVAL.

2. Prior to the issuing of invoices, it is essential for libraries to notify the home institution that an invoice is about to be generated. This pre-invoice warning notice should be sent to the Home Institution approximately 2 months in advance (i.e. by 30th June in the year following the infringement) of the invoice and list the delinquent's name, home ID number and amount owing.

3. Generate an invoice according to local requirements. Include the following information:

Home Institution:
User name: Full name, surname first, i.e.BROWN, Evelyn Susan
Home ID number:
Amount owing: Cf. note

4. Make a note on the user's local record that invoice procedures have commenced.

5. Suspensions will remain in force until the host institution has received payment of the invoice.

6. When payment has been received the host library will clear the user through.

7. After payment either the host or the home institution has the right to continue a suspension according to local rules and/or CAVAL regulations for blacklisting users.

N.B. When the invoice process has commenced at the HOST Library any delinquent users who wish to pay their debts must be referred to their HOME Library to pay the outstanding amount. DO NOT accept payment at the HOST Library once the invoice process has started. Ensure that there is clear information on the user's record to this effect.

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METHODS OF PAYMENT OF INVOICES BY HOME INSTITUTION

This relates to payments in response to invoices from host institutions. N.B. When the invoice process has commenced at the host library any delinquent users who wish to pay their debts must be referred to their home library to pay the outstanding amount. All items remain the property of the issuing library.

1. Cheque or Credit Card

This can be issued by the home library in response to an invoice to pay for any items not returned to the host library by the cut off date (31st August of the following year).

2. Replacement Copies

This is a suitable form of payment for items which have not been returned to the host library. New or second hand copies in good condition may be acceptable at most institutions. The home library must discuss the suitability of replacement copies with the host library before this process is initiated.

3. Government Department Libraries

No fines or invoices are levied by Government departments. Where an item is very overdue or lost, a replacement copy or good photocopy of the item should be provided by the home library if possible. If the item cannot be obtained, a suitable substitute publication must be provided after consultation with government department concerned. If a replacement cannot be provided, a suitable substitute payment can be made via cheque or ILL vouchers (if the amount is not too great).

4. Alternative arrangements may be made by mutual agreement between institutions.

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STATISTICS

Sample statistical forms are shown below. They change each year, so be sure to use a current form. Statistics, even if zero, must be reported to the CAVAL office no later than the end of the month following the due date:

LOANS STATISTICS
Full Year due at CAVAL by 31st January

ENROLMENT STATISTICS
Full Year due at CAVAL by 31st January

Statistical forms may be mailed or faxed (using the forms as shown in the examples), or emailed as an Excel spreadsheet (contact CAVAL for a spreadsheet version of the form). Prompt supply of statistics will ensure that participants are able to obtain timely feedback for their own institutions. As far as possible statistics should be supplied for individual campuses if that is requested. If this is required CAVAL must be notified prior to the beginning of the year.

At the end of each period complete the statistics form as per example below. Include your library name and the period covered at the top of EACH form. Record enrolments and loans made by visiting users broken down by their HOME libraries.

Use the category 'Other Library' for recording visitors from libraries who join the program during the year; and the category 'Unspecified' for recording visitors whose home libraries cannot be determined. Subscribe to <cavalrb> to see the 'Bulletin' for variations during the year.

Enrolment Statistics

This is the number of people from other institutions who enrol to borrow from your library. Figures should be kept for Staff and Students, broken down by the users HOME institution.

Methods of recording/collecting these statistics will vary between institutions.

Download and save or print the enrolment statistics spreadsheet here.

Loan Statistics

These figures will usually (but not always) be available through the circulation system used. If renewals are not included as part of these statistics please indicate on statistics form. Figures should be included for Staff and Students, broken down by the users HOME institution. These figures should be collected carefully as, in many cases, levies are based on the number of Loans from individual institutions.

Download and save or print the loan statistics spreadsheet here.

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RECIPROCAL BORROWING PROGRAM <cavalrb> MAILING LIST

CAVALRB is an electronic mailing list for Staff of libraries who are participants in the CAVAL Reciprocal Borrowing Program.

Contributions to the list may include items such as:

• Agendas and minutes of Reciprocal Borrowing meetings
• Discussion of these agendas and minutes
• Policy issues
• Reciprocal Borrowing 'Bulletin'
• Statistics
• Proposals
• Information e.g. pre-invoice letters
• General queries.

Cautionary comments:

• Do not use uppercase
• Remember that a whole range of people are on the list, so think about what you write and how you write it
• Individual (institution or user) problems are best dealt with outside the list
• Do not refer to individuals or individual institutions by name
• No commercial activity
• Do not use for suspensions and clearances - use NRAMS.

To contribute to the <cavalrb> mailing list, send mail to [email protected]

Subscribing

To subscribe to <cavalrb>, send the following in the body (not the subject line) of an email message to [email protected]

subscribe cavalrb

Unsubscribing

To unsubscribe from <cavalrb>, send the following in the body (not the subject line) of an email message to [email protected]

unsubscribe cavalrb

If your mailer automatically attaches a signature, insert a blank line after the 'subscribe' or 'unsubscribe' command.

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GLOSSARY OF COMMON TERMS USED IN CAVAL OPERATIONS

Blacklist The list of delinquent/suspended users via NRAMS or compiled by CAVAL on behalf of members.
Clear (Clearance) Following payment the reinstatement of a suspended user or notification of their right to be reinstated.
Compensation Payment in money/replacement copies or in some other agreed unit, which has been determined in accordance with the Disciplinary Procedures.
Delinquent user A user who has breached the rules of their home or a participating library. (See also User and Eligible User)
Eligible user A user who is not currently in breach of the rules of their own or a Participant's library. (See also User and Delinquent User)
Enrol The process of joining the Host library. (Also used: enrolment, enrolling)
Home Library The library of the institution to which a User belongs.
Host Library The library which is visited and which provides the service.
ID Usually the identification card issued by the home institution.
Indemnify The process of the Home Library guaranteeing to reimburse Host Libraries for any debts incurred by their users through misuse of the program. (Also used: Indemnification)
Institution Any participating organization.
Member Any participating organization.
NRAMS New Reciprocal Access Management System.
Register The process of joining the program, usually at the home library, but sometimes also at host libraries. (Also used: registration, registering)
Service The extension of lending rights and provision of access to library collections and services, including reference services, photocopy services and other services provided by the library.
Suspend The process of preventing a delinquent user from borrowing in the program. (Also used: Suspension)
User A current student or current employee of a participating institution.

 

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CRITERIA FOR MEMBERSHIP OF THE PROGRAM

1. Foundation members of CAVAL are automatically eligible for membership of the CAVAL Reciprocal Borrowing Program, but may choose not to join.

2. Applications for membership of the CAVAL Reciprocal Borrowing program will only be considered from libraries which are Full or Associate members of CAVAL.

3. The CAVAL Reciprocal Borrowing Program should not compete with any commercial membership or information services offered by Victoria's University and research libraries. It is therefore not seen as appropriate for organizations that have small collections of limited value to other users to be offered membership of the program.

4. Applications for membership will be considered by the Reciprocal Borrowing Executive, which will evaluate each application and make a recommendation to CAVAL Management.

5. Membership criteria are:

(i) The library is part of a tertiary educational institution which is located in Victoria and is

either

(a) a University, defined as an institution specified in Schedule 1 to the Tertiary Education Act 1993

or

(b) a TAFE college, defined as an institution specified in Schedule 1 to the Vocational Education and Training Act 1990, or the Council of Adult Education, as defined in the Council of Adult Education Act 1981

or

(c) affiliated with a University or TAFE college, defined as above,
[Applications under this criteria must include a formal statement from the Head of the parent institution’s library endorsing the application for membership by the library of the affiliated institution]

(ii) The institution must be willing to indemnify its users.

(iii) The library must be willing to reciprocate and open its collection to other members of the Program.

(iv) The members should agree to abide by the rules and regulations of the Program.

(v) The institution must agree to only issue reciprocal borrowing cards to students enrolled in longer-term tertiary level courses (i.e. at least a one year course, excluding all secondary and VCE students) and to staff of the institution.

[Updated November 2006]

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